Frequently Asked Questions

Everything you need to know about your Altex shopping experience.

What is your standard shipping timeframe for electronics?

Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for urgent hardware needs.

What is the return policy for opened computer components?

We offer a 30-day return window. Please note that opened components or software may be subject to a 15% restocking fee, and items must include all original packaging and accessories.

Do my purchases come with a manufacturer warranty?

Yes, all new products sold by Altex include the full manufacturer's warranty. We also offer extended protection plans for additional peace of mind on high-value electronics.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress directly from the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for larger workstation purchases.

Do you offer technical support for products purchased through Altex?

We provide basic setup assistance and troubleshooting. For complex technical issues, we can help facilitate a connection with the manufacturer's specialized support team.